FAQ
日本藤田醫科大學一項實驗證明，即使是對人體無害的低濃度活氧，依然可以有效殺滅新型冠狀病毒於NCCO空氣淨化系統其中一個主要組成部分正是活氧產生器，可殺滅依附在濾芯上的細菌病毒。我們的王牌機款BM300作為範例機種，已完成殺滅新冠病毒的科學實試，證實NCCO空氣淨化系統可殺滅99.99%的新冠病毒。
An experiment at Fujita Medical University in Japan has proved that even low-concentration active oxygen which is harmless to the human body, can still effectively kill the new coronavirus. One of the main components of the NCCO air purification system is the active oxygen generator, which can kill viruses in the air. Our hero product - BM300, as an example model, has completed the scientific test of killing the new coronavirus, and it has been confirmed that the NCCO air purification system can kill 99.99% of the new coronavirus.
指示燈閃爍及螢幕出現“nC”字樣，表示主機已經累計運作11000小時，請檢查氧聚解反應層並更換高效濾網，以重置提示功能。
重置提示方法：機器在關機狀態下長按電源按鍵15秒鐘，聽到“嗒”聲後3秒内按加風速按鍵一次，螢幕將會閃爍“nF”，當停止閃爍後重啓機器即完成重置。
After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly.
Reset reminder:When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.
出現紅燈和螢幕顯示HP，表示機器已經累積運作3000小時，需要檢查高效濾網是否全部變灰甚至變黑，出現上述情況就需要更換，無論更換與否，都需要重置提示功能。
重置提示方法:在開機運行情況下，將濾網全部拆出，屆時機器會發出滴滴聲響，再將濾網重新安裝即完成重置。
The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned grey and even black, in which the filter needs to be replaced.
Reset reminder: When the machine is turned on and running, remove the pre-filter(s), static filter(s) and HEPA filter(s). The machine will make a beeping sound. Reinstall the filter elements and reset the reminder.
本產品支援802.11b/g/n 2.4Ghz WIFI。如不能連接WIFI，請檢查手機連接WiFi是否802.11b/g/n 2.4Ghz頻段WiFi，否則請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI，如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi，煩請諮詢路由器供應商查詢設定方法。
This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.
當機器螢幕顯示EE並發出嗶嗶聲，表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
不同充電模式 (快閃=充電中, 慢閃=低電量)
Different charging modes (Fast flashing = charging, Slow flashing = low battery)
親水性HEPA對於甲醛等揮發性有機化合物有較強的吸引力和處理能力，能過濾小至0.3微米(PM0.3)微塵粒子高達99.95%。醫用級HEPA對於處理PM2.5、PM0.3等懸浮粒子及致敏原高達99.9%。有效改善鼻敏感、過敏性鼻炎、哮喘等症狀和對懸浮顆粒物有較高的過濾效果。
Hydrophilic HEPA has strong attraction and processing capacity for formaldehyde and other volatile organic compounds. It can filter fine dust particles as small as 0.3 microns (PM0.3) for up to 99.95%. Medical-grade HEPA provides an ultimate purification effect for the treatment of PM2.5 and PM0.3 and treats PM2.5 and suspended particles for up to 99.9%. It is more effective in relieving symptoms of nasal allergies, allergic rhinitis and asthma.
剛使用時，過渡金屬與空氣中的污染物會產生反應，導致溫度上升，吹出熱風。 機器內的過濾層使用沸石，會吹出有味道的空氣。
When it is first used, the transition metal reacts with pollutants in the air, causing the temperature to rise, forming hot air. In adddition, the filter layer in the machine uses zeolite, blow out foul air.
空氣淨化器不能去除已黏附在牆上滋生的霉菌，只能擦掉。但是我們的NCCO氧聚解反應層可以有效去除空氣中的霉菌，在霉菌未形成之前進行殺滅。
The mold that has adhered to the wall can only be wiped off. The air purifier cannot remove it. However, the NCCO layer in our devices can effectively remove mold in the air, killing the mold before it is formed.
開窗使用時借助風力帶動室內空氣流動，增加室內對流，使用效果更好。
When the window is opened, wind will be able to drive the indoor air flow and increase air circulation of the room, showing more promising results.
初效濾網：1-3個月 定期清洗
靜電濾網：2-4個月 更換1次
高效濾網：6-12個月 更換1次
NCCO氧聚解反應層：可持續使用
Pre-filter: Clean once every 1 to 3 months
Static filter: Replace every 2 to 4 months
HEPA Filter: Change every 6 to 12 months
NCCO reactor: Sustainable use
出現這個情況很多時是因為沒有接駁電源，請先檢查電源線是否已經連接電源。若已經連接電源，請檢查電源線與機身底部的電源接駁口是否已經很好的連接，建議拔掉電源線之後再接駁一次。
This happens a lot because the power supply is not connected, please check whether the power cord is connected to the power supply first. If the power supply is already connected, please check whether the power cord is well connected to the power port at the bottom of the fuselage. It is recommended to unplug the power cord and connect it again.
活氧性由多種物質組成，包括氧離子、過氧化物、臭氧等，它是一種天然的物質，當空氣被電流通過時便會自然生成，所以在雷雨天環境下也會產生活性氧，因此也可以理解為，活性氧是大氣環境下的一種自然氣體成份，它包含的臭氧成份是氧聚解技術主要的殺菌消毒能力來源，因為臭氧對於使人和動物致病的細菌、病毒和微生物有很強的殺滅作用，同時其去除異味性能極好， 依靠其氧化性能可快速分解產生臭味及其他氣味的有機或無機物質。長期接觸高濃度的活氧性，會對人體造成負面影響，所以我們的產品會將活性氧的釋放限制在機器內，並且每件產品設計亦由獨立實驗室測試確保安全再送出市場銷售，經美加地區對於臭氧釋放量最嚴格標準驗證，我們的產品在24小時內釋放的臭氧量低於50ppb，已取得UL867證書，可以確認對人體安全無害。
Active oxygen is composed of a variety of substances, including oxygen ions, peroxides, ozone, etc. It is a natural substance that is naturally generated when the air is passed by an electric current, so active oxygen will also be generated in a thunderstorm environment, it can also be understood that active oxygen is a natural gas component in the atmospheric environment, and the ozone component it contains is the main source of sterilization and disinfection ability of NCCO technology, because ozone has a strong effect on bacteria, viruses and microorganisms, it has a strong killing effect, and at the same time, it has excellent odor removal performance, and can quickly decompose organic or inorganic substances that produce odor and other odors by relying on its oxidizing performance. Long-term exposure to high concentrations of active oxygen will have a negative impact on the human body, so our products will limit the release of active oxygen to the machine, and each product design is also tested by an independent laboratory to ensure safety before it is sent to the market for sale. The United States and Canada have the most stringent standard verification for ozone release. Our products release less than 50ppb of ozone within 24 hours, and have obtained the UL867 certificate, which can be confirmed to be safe and harmless to the human body.
NCCO空氣淨化系統內置活氧生產器，其產生的活性氧可以有效殺滅99.98%的病毒及細菌，其中包括新型冠狀病毒，以上已經由代表機於實驗室環境中完成測試。
The NCCO air purification system has a built-in active oxygen generator. The active oxygen produced by it can effectively kill 99.98% of viruses and bacteria, including the new coronavirus. The above has been tested by representative machines in a laboratory environment.
BM10
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
當機器發出嗶嗶聲及不運作，表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝濾網濾芯組件。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
BM50/100/150/300
出現紅燈和螢幕顯示HP，表示機器已經累積運作3000小時，需要檢查高效濾網是否全部變灰甚至變黑，出現上述情況就需要更換，無論更換與否，都需要重置提示功能。
重置提示方法:在開機運行情況下，將濾網全部拆出，屆時機器會發出滴滴聲響，再將濾網重新安裝即完成重置。
The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned grey and even black, in which the filter needs to be replaced.
Reset reminder: When the machine is turned on and running, remove the pre-filter(s), static filter(s) and HEPA filter(s). The machine will make a beeping sound. Reinstall the filter elements and reset the reminder.
當機器螢幕顯示EE並發出嗶嗶聲，表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
本產品支援802.11b/g/n 2.4Ghz WIFI，如不能連接WIFI請檢查手機連接WiFi是否802.11b/g/n 2.4Ghz頻段WiFi，否則請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI，如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi，煩請諮詢路由器供應商查詢設定方法。
This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.
NCCO1702
NCCO1702指示燈閃爍及螢幕出現"HP“字樣時，表示NCCO1702主機已經累積運轉3000小時，需要檢查高效濾網是否需要更換，並重置提示功能。 濾網
提醒重置操作：機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲後，3秒内按減風速按鍵一次，螢幕會閃爍“HF”, 當停止閃爍後重啓機器，即完成重置。
The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned grey and even black, in which the filter needs to be replaced.
Reset reminder:When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.
請重新檢查氧聚解空氣處理系統組件是否安裝正確，並嘗試重新安裝氧聚解空氣處理系統組件。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
NCCO1702指示燈閃爍螢幕出現“nC”字樣時即表示主機已經累計運作11000小時，請檢查氧聚解反應層並更換高效能除塵過濾器，並按操作重置提醒。
重置提醒提醒操作：機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按加風速按鍵一次，熒幕將會閃爍“nF”，當停止閃爍后重啓機器即已重置濾網提醒。
After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly.
Resetting reminder:When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
NCCO1701
NCCO1701指示燈閃爍螢幕出現“nC”字樣時即表示主機已經纍計運作11000小時，請檢查氧聚解反應層並更換高效能除塵過濾器，並按操作重置提醒。
重置提醒提醒操作：機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按加風速按鍵一次，熒幕將會閃爍“nF”儅停止閃爍后重啓機器即已重置濾網提醒。
After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly.
Resetting reminder:When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.
NCCO1701指示燈閃爍及螢幕出現"NCCO“字樣時，表示NCCO1701主機已經累積運轉3000小時，需要檢查高效濾網是否需要更換，並重置提示功能。
重置提示方法：機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲後，3秒内按減風速按鍵一次，螢幕將會閃爍“HF”，當停止閃爍後重啓機器即完成重置。
The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced.
Reset reminder:When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.
請重新檢查氧聚解空氣處理系統組件是否安裝正確，並嘗試重新安裝氧聚解空氣處理系統組件。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
NCCO1802/1804
當機器發出嗶嗶聲及不運作為表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝濾網濾芯組件。
Beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
NCCO1901
當螢幕出現"E1"字樣時，表示主機已經累積運轉3000小時，需要檢查高效濾網是否需要更換，之後重置提示功能。
重置提示方法:關機狀態下，同時按下 ECO 按鈕+加速按鈕 10 秒，蜂鳴器發出長“BI”響聲解除報警功能。再次開機後，機器將會重新進行計時。
The flashing E1 on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced.
Reset reminder:When the machine is turned off, press and hold both the ECO button and speed increase button. The device will produce a long beeping sound, the reminder is reset.
當機器螢幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝。
“EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.
NCCO1902
當機器進風口燈光藍白燈交替閃爍及機器不能運作，表示濾網濾芯組件沒有正確安裝，請檢查濾網濾芯組件並重新安裝。
The flashing light indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.
當在一個污染較嚴重的地方使用本產品時，需要較長時間改善空氣的品質。可提高風速或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.
HEPA 高效濾網為複合材料製成，水洗後會嚴重影響淨化效果。
No, HEPA filter is made of composite materials, washing it would affect its purification properties.